Refund Policy

Last updated: November 2026

This policy applies to all purchases of Lendilo.app’s Pro and Non-profit plans, operated by SimplyPulse AB.

1. Cancellation

You may cancel your subscription at any time in Paddle’s customer portal, reached from Settings → Subscription in the app. There is no minimum commitment and no cancellation fee. After cancellation, your plan continues until the end of the current billing period, and your organization then moves to the Free plan automatically. Nothing is deleted when that happens.

2. Refunds for partial billing periods

We do not offer refunds for unused time in a billing period, whether it is a month or a year. If you cancel in the middle of a period, you keep your plan until the period ends but are not reimbursed for the remaining time.

3. Billing errors

If you believe you have been charged incorrectly – for example, charged after cancelling or charged an incorrect amount – please contact us as soon as possible at hello@lendilo.app. We will investigate promptly and issue a full refund if the charge was made in error.

4. Exceptional circumstances

We handle refund requests case by case in exceptional circumstances, such as a serious technical failure on our part that prevented you from using the service. To ask for a refund in such a case, contact us at hello@lendilo.app with a description of the issue.

5. Your statutory rights

This policy does not limit any rights you have under mandatory law, such as a consumer’s right of withdrawal where that applies.

6. How refunds are processed

Approved refunds are processed through our payment provider and merchant of record, Paddle.com Market Ltd. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

7. Contact

For any questions about billing or refunds, contact us at hello@lendilo.app. We aim to reply within one working day.

SimplyPulse AB
Registration number: 559513-3561
Göteborgsvägen 46, 431 37 Mölndal, Sweden